Remote Work is Not a Trend – it’s the Future
wfh

Remote Work is Not a Trend – it’s the Future

wfh

Remote Work is Not a Trend – it’s the Future

The COVID19 pandemic forced organizations all over the world to go remote – with no warning. With entire companies now working from home, the way that they communicate completely changed, as did the tools they need to do so. All of a sudden, every business needed desktop and mobile tools to support remote workers, video became a requirement and headsets were more in-demand then phones. For those of us in the communication technology sector, this forced us to quickly adjust to the new remote solutions our customers needed, altering the industry more than anything in a generation. However, this sudden landscape change served as a case study of what next-generation technology could do for our world, and therefore provided a window into the future of communication technology. Because of all of the benefits it offers to businesses, employees and society-at-large, remote work is not a trend – it is the future. As a result, communication technology that does not support secure and flexible remote usage will quickly be pushed to the side.
Though it took a global pandemic to force the issue, businesses around the world are proving that not only is remote work effective but it provides financial, productivity and operational benefits. As a result, 70 percent of founder’s plan to allow some or all of their employees to continue to work remotely, according to Entrepreneur Magazine. This blog will highlight the many reasons that remote work is the future and what that means for the communications technology industry. Let’s start by taking a look at the benefits that remote work offers.

Cost Savings – As employees are proving they can be as, if not more productive from home, many businesses are already scrapping their large, expensive office spaces in favor of a largely remote workforce. Not only is the recurring cost of commercial real estate one of a businesses’ largest expenses, but it also has to be furnished, maintained and secured – adding additional costs. 

Increased Employee Morale, Productivity and Lower Turnover – There are many studies that prove that when they have the opportunity to work remotely, employees are happier and more productive. 80% of remote workers report having a higher morale when working remotely, and 70% of those same respondents reported lower absenteeism. In terms of productivity, 86% of employees say they are most productive when they do not have the usual distractions of the office (Global Workforce Analytics). Employers offering a work-from-home option in 2018 saw turnover rates fall by over 50% (Stanford).

More Access to Talent – Now that they have the tools to ensure any employee can be successful from anywhere, and have experience doing it, businesses can now realistically hire employees anywhere in the world. This could greatly expand the talent and resources that any business has access to.

No Commuting – and the societal, employee and business benefits that result
The average daily commute in the United States is 54 minutes (Washington Post), in Europe it is 1 hour and 24 minutes (sdworx.com) and they are likely longer throughout much of Asia. Cutting our commutes opens up more personal time, raising employee morale and increasing productivity, while eliminating a major source of absenteeism and distraction. On a macro scale, cutting out the commute would have a major impact on our environment by lowering one of the largest sources of pollution – transportation. Less traffic and congestion also mean more habitable and enjoyable cities.

So, what does all of this mean for the communications technology industry? Here are the four most important changes that will shape the next generation of the industry.

1. All communication platforms must now support secure remote access and allow employees to work anywhere, any time, on any device

Massive growth of cloud platforms in 2020 proves that firms of all types are flocking to secure and flexible remote tools. This shift has proven to be best for businesses and their employees, and what is best for the customer has to be best for the industry. Those in the industry that do not adjust their business model to this new remote reality will likely get left in the dust.

2. Major acceleration in adoption of cloud communication platforms and growth in personal collaboration device market

Cloud technology has been ready to and able to support a flexible workforce for years. Whether it was lack of trust in the cloud, lack of trust in remote employees, or both, society was not yet ready to adopt it up until this point. Now that many businesses have experienced the benefits of remote work, it will be critical for them to support a flexible workforce moving forward, and cloud platforms have proven to provide the most seamless and powerful way to do so.

A direct result of cloud platform adoption is the growth of the personal collaboration device market, which had already been on the rise over the past few years. Headsets and webcams allow businesses to ensure that their remote workers can always communicate with the highest possible quality, and their affordable cost makes them a no-brainer.

Another thing to look out for is the possibility that Microsoft Teams and similar providers will move to an open-integration hardware model. This often-rumored possibility would make it even easier for businesses to adopt the cloud by ensuring they can integrate with any of the hardware they already and would likely tilt the market even further towards the cloud.

3. Video is no longer a nice-to-have feature – it is a requirement

Video provides the most personal connection and builds relationships more than voice, which is much more important as many businesses go remote. UC Today has reported a 200% increase in video usage across all major vendors through June, even with the expected decline in traditional room-based video conferencing systems. To prove the major opportunity that video will continue to have, 87% of millennials (future business decision makers) report that video has a positive impact on business communications, while only 25% report currently using it at work (Cisco).

4. Increased reliance on Wi-Fi for on-premise deployments

This was a trend even before COVID19 as Wi-Fi technology is now as quick and secure as wired connections. In comparison to the traditional wired deployment, Wi-Fi is quicker and easier to install, cuts out miles of wasteful, costly and unreliable cables, allows much easier expansion, provides more mobility with greater range and streamlines all traffic onto one common network. The eco-friendly wireless office was already gaining momentum and now with the growth of web and mobile tools, the likelihood of devices moving between home and the office and the need to allow employees to work anywhere in a physical setting, Wi-Fi deployments will become the norm.

The way that I see it, COVID19 is not forcing the communications technology to change – it is helping us to finally evolve. Flexible communication platforms that allow businesses to work from anywhere have been around for years, and I believe they have always been best for the customer. However, this model was different from what we were all used to. Now that businesses received a crash course in working remotely, and now that the benefits of flexible work are becoming obvious, there is no going back. It’s time for the communication industry to evolve into the next generation – a generation of flexible and remote tools that can be accessed anywhere on any device.

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Product news
Yealink Tops the SIP phone

Product news

Yealink Tops the SIP phone Market Share for a Third Consecutive Year

Xiamen, China – August 18, 2020 – Yealink, a global leading unified communications (UC) solution provider, has topped the list for the SIP phone segment for a third consecutive year with a market share of 29.5% in 2019, according to latest Global Enterprise Communications Platforms and Endpoints Market report by Frost & Sullivan. 

“Yealink has maintained its global dominance in terms of total enterprise SIP desktop phone shipments. The company has accomplished this leadership position through growth strategy excellence, price/performance value, technology leverage, brand strength and deliver a superior customer service experience. “as highly appreciated by Michael DeSalles, Frost& Sullivan.

Yealink has led the SIP phone circuit for three years, and continuously increased its market share. What behind these achievements is its continuous focus on enterprise communication and core competitiveness enhancement. With high-quality products and leading ecological layout, Yealink’s worldwide service also received the highest customer satisfaction.


Leading Products

In product matrix, Yealink introduces the industry leading level phone–T5 series, targeting high-end market; still there are T4 series for various demand and scenes of enterprises, as well as entry-level T3 and T2 series business phone. The phones with different positioning meet the special needs of different industries and scenes in a flexible but deep way, providing a broad market space for the continuous development of Yealink SIP mobile phones.
Moreover, Yealink and Microsoft have launched a strategic cooperative relationship in the field of audio and video communication deeply, working together for efficient, convenient and intelligent enterprise communication and collaboration solutions, which provides excellent opportunity for Yealink SIP phones to move toward the high-end market.


Leading Technologies

Decades of research and development, Yealink continuously to promote product functions innovation with leading technology:
The “Acoustic Shield” technology pioneered by Yealink brings distraction-free voice clarity to open workspaces by using multiple microphones to create a virtual sound-wall to remove background noise; The innovative video feature well elevates the efficiency of daily communication; The built-in Bluetooth and WIFI bring super flexibility and expandability; The Device Management Platform offers a solution for deploying UC endpoint devices with high-efficiency and low cost.

 

Looking forward, Yealink will continue to optimize solutions for connectivity and hassle-free collaboration with its technological innovations, providing users with more reliable AI-powered solutions to deliver a user-friendly experience and help its customers achieve more.

Yealink Contributes to Zoom Hardware as a Service

Xiamen, China – July 16, 2020 – Yealink, a global leading provider of enterprise communication and collaboration solutions, recently announced a collaboration with Zoom Video Communication, Inc.’s Hardware as a Service program (HaaS) as a hardware manufacturer with its prime business phone T53W, T54W, T58A and Optima HD IP Conference Phone CP960.
 
The Zoom-certified Yealink phone is compatible with Zoom’s software and supports comprehensive functions, ensuring premium and efficient communication with various models for different scenes and demands. Moreover, Yealink provides reliable service with 24/7 technical support and management platform YMCS, supporting daily use and regular maintenance. 

With powerful terminals and system, the one-stop solution well elevates the daily communication of enterprises with low cost, flexible deployment, streamline purchasing and reliable service, making business-grade communication more affordable, convenient and professional.
•    Low upfront costs and predictable budgets: Deploy your Zoom solution with Yealink hardware without the large initial investment, saving budget for other IT projects
•    Streamlined purchasing: Include your Zoom software and Yealink devices on a single invoice for simple end-to-end procurement
•    Scalability: Add hardware as your business evolves with high-end Yealink Phones and Conference Phone that provide a turnkey experience.
•    All-round service: Customers can enjoy convenient and reliable support for both Zoom Phone and Yealink hardware from Zoom. 

“We are excited about this collaboration and are committed to providing business-grade communication terminals that are easy to use and highly compatible.” said Lee, Product Marketing Director of Yealink. “Together with our partners, we will bring a seamless and consistent audio communication experience to enterprises.”

“Hardware as a Service is a game-changer that addresses key IT challenges of heavy upfront hardware costs, complex deployments, high-touch support, and cumbersome device lifecycle management,” says Karen Hong, Zoom Phone Sr. Product Manager, Zoom. “And that’s why we trust the products of Yealink. Easy deployment and practical features perfectly match the expectation of our clients.”

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